New Xpax (X2) is a new Prepaid plan which offers the best rates for voice, video calls and SMS. The New Xpax (X2) is the pioneer Prepaid Plan which offers mobile social network experience via KolonyT. This new plan is pumped with endless fun, great excitement and fabulous rewards for those who love socializing and spend smart at the same time.

The New Xpax (X2) is available from 8th April 2011 onwards.

You can purchase and activate the New Xpax (X2) starter pack at your nearest Celcom branch, Blue Cube outlet or all major dealers nationwide.

You can enjoy KolonyT services for FREE with the New Xpax (X2). With each call made, New Xpax (X2) customers will be rewarded with KolonyT Koinz:
The free Koinz will be rewarded to the New XPAX (X2) customers for all CHARGEABLE calls only. No Koinz will be rewarded if customers subscribe to any Unlimited Voice Bundle offers/promotions.

The New Xpax (X2) does not offer Every Month Bonus / Birthday Bonus / Early Reload Bonus / Surprise Bonus.

Instead, customers will be awarded free Koinz to enjoy KolonyT services. The point reward structure is demonstrated as below:

Yes, you can migrate to the New Xpax (X2) plan. Just send MIG X2 to 28882.

Yes, RM5 will be charged when you migrate from your current Prepaid plan (Xpax / UOX / SOX / Blue / Sukses) to the New Xpax (X2).

Celcom Careline agent is unable to assist in plan migration. You can only migrate from your current plan (Xpax / UOX / SOX / Blue / Sukses) to the New Xpax (X2) via SMS and USSD.

SMS
Send MIG X2 to 28882.

USSD
Dial *118# and follow the instructions.

No. There is no recurring subscription fee (daily / weekly / monthly / yearly) in the New Xpax (X2) plan.

Yes you can migrate from the New Xpax into Blue and Sukses. You can only migrate into U.O.X. (University of Xpax) and S.O.X. (School of Xpax) if your original plan was U.O.X. or S.O.X. and you are aged 25 and below. You cannot migrate into U.O.X. or S.O.X. if you have another U.O.X. or S.O.X. number under your identity.

Yes you can but you cannot migrate back to your old plan after successful migration.

Yes. You can migrate to New Xpax (X2) via MNP (Mobile Number Portability) which can be done at selected Celcom branches and Blue Cube nationwide.

1. For Calls to On-Net (Celcom to Celcom)

1. For Calls to Off-Net (Celcom to Other Networks)

Only customers with active SIM cards are allowed to migrate from their current plan (Xpax, SOX, UOX, Blue & Sukses) to the New Xpax ( X2) i.e. the SIM card must not exceed expiry date / barred / terminated.

You will no longer enjoy Monthly Bonus / Birthday Bonus / Early Reload Bonus / Surprise Bonus or carry forward the accumulated bonuses to the New Xpax (X2). The New Xpax (X2) plan rewards customers with Kolony T Koinz for every calls made. Kolony T is the biggest mobile social network in Malaysia. For more info on Kolony T, click this link www.kolony.com.my.

Customers who have registered their details with Celcom are able to get their SIM card replaced at selected Celcom branch and Blue Cube. RM 5 service fees will be charged for SIM card replacement.

If you key in the PIN incorrectly for 3 times, your SIM Card will be locked. To unlock your SIM Card, you will need to key in the PUK1 number illustrated on your SIM Pack.

Yes, you can call Celcom Careline at 1 300 111 000 or 1111 to retrieve the PUK1 number.