Home Frequently Asked Questions
 
1. What is New Xpax (X2)?
 
   
2. When will the New Xpax (X2) plan is available?
 
   
3. Where can I buy the New Xpax (X2) starter pack?
   
 
4. What are the rates of the New Xpax ( X2)?
 
   
5. What special benefit(s) do I get with the New Xpax (X2)?
 
   
6. Does the New Xpax (X2) offers Every Month Bonus / Birthday Bonus / Early Reload Bonus / Surprise Bonus?
 
 
7. What are the differences between Xpax and the New Xpax (X2)?
 
 
8. What are the key benefits of the New Xpax (X2)?
 
 
9. I am an existing subscriber under Xpax / UOX / SOX / Blue / Sukses plan. Can I change my plan to the New Xpax (X2)?
 
 
10. Is there any charge when I change my current Prepaid plan (Xpax / UOX / SOX / Blue / Sukses) to the New Xpax (X2)?
 
 
11. Can a Celcom Careline agent assist me to change my current Prepaid plan (Xpax / UOX / SOX / Blue / Sukses) to the New Xpax (X2)?
 
 
12. Is there any recurring subscription fee (daily / weekly / monthly / yearly) when I am on the New Xpax (X2)?
 
 
13. Can I migrate from the New Xpax (X2) into Blue, Sukses, U.O.X. or S.O.X.?
 
 
14. Can I migrate from Xpax Mid , Max and Lite Plans into the New Xpax(X2)?
 
 
15. Can I change to the New Xpax (X2) if my current Prepaid plan is from another telco?
 
 
16. What is the charging block of voice/video calls on the New Xpax (X2)?
 
 
17. How does the charging for voice/video calls on the New Xpax (X2) works?
 
 
18. Can I change to the New Xpax (X2) from my current plan (Xpax, SOX, UOX, Blue & Sukses) regardless of the status of my SIM Card?
 
 
19. I am currently using Xpax / SOX / UOX / Blue / Sukses plan and enjoy Monthly Bonus / Birthday Bonus / Early Reload Bonus / Surprise Bonus. When I change my current plan to the New Xpax (X2), do I still enjoy or carry forward the accumulated bonuses to my new plan?
 
 
20. What must I do if I damaged my New Xpax (X2) SIM Card?
 
 
21. If I forget my PIN, how do I unlock my New Xpax (X2) SIM Card?
 
 
22. If I forget/lose my PUK1 number, can I call Celcom Careline to retrieve the number?