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| Before Porting |
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| 1. |
What is MNP? |
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Mobile
Number Portability (MNP) is the ability for users to switch to a new mobile service provider, while retaining their existing Mobile number. |
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| 2. |
How Can I Port? |
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You will have to go to the new mobile service provider's Service Centre or Authorized Dealer to request for number porting. |
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Fill up a Service Registration Form and sign Terms and Conditions and provide relevant supporting documents. You will be issued with a new SIM card. |
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Upon approval, the new mobile service provider will inform you that you have successfully ported when the new SIM card is activated. |
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| 3. |
Why I should Port? |
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You have a freedom of choice to choose a new service provider that could give you more benefits. |
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| 4. |
What is the porting duration? |
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For consumer, it will take 1-5 days for Non-Consumer, between 1-15days. |
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| 5. |
Who can part? |
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Both prepaid and postpaid users can port. Business/Corporate account holders can also port, subject to the guidelines below. |
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| 6. |
What do you need to know if Dealer approaches you before port out? |
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| i. |
You need to understand/be aware that all call charges and packages offered by the new mobile service provider may differ from your current mobile service provider. Choose wisely. |
| ii. |
You must ensure port is transaction is as per your request. e.g. Port in from prepaid to postpaid. |
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| 7. |
What are the criteria of successful porting? |
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| i. |
No overdue amount |
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No outstanding contract obligations |
| iii. |
Supplementary number needs to ported together |
| iv. |
Service subscriptions with additional number issued to the account e.g. data, fax, and other value added services must be migrated |
| v. |
Credit Limit not exceeded |
| vi. |
Account is active |
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| 8. |
What is the porting Fee? |
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Porting fee is FOC until further notice. |
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| During Porting |
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| 1. |
Will I receive any SMS notification about the status of my port request? |
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Yes,
you will receive the SMS notification as below: |
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| Consumer |
| i. |
Successful/Failed Validation |
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"Dear customer, your Celcom port request has been accepted & activation is in progress. A SMS confirmation to change SIM card will be sent to you within 24 hrs. Thank You! |
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| ii. |
Upon Failed Validation |
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"Dear customer, your Celcom port request has been rejected by your previous service provider. Please contact Celcom for further details @ 1300-111-000.Thank You! |
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| iii. |
Upon Successful Provisioning |
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"Congratulations! Your Celcom service has been activated. Please insert your Celcom SIM card now to start enjoying the Fastest Network, Widest Coverage & Best Rate! |
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| Non Consumer |
| i. |
Successful/Failed Validation |
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"Thank you for your Celcom porting request. Porting ID: Pxxxxxx has been accepted and a SMS confirmation to change SIM card will be send to you within 11 days! |
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| ii. |
Upon Failed Validation |
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"Your Celcom Porting OD request: Pxxxxxx has been rejected by your previous service provider. Please contact the assigned Account Manager for further details. Thank You! |
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| iii. |
Upon Successful Provisioning |
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"Congratulations! Your Celcom service has been activated. Please insert your Celcom SIM card now to start enjoying the Fastest Network, Widest Coverage & Best Rates" |
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| 2. |
Will I face any service interruptions during the porting process? |
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There will be no service interruptions from your previous service provider. |
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| 3. |
Can I still enjoy the same services offered by my previous service provider? |
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No, you won't be able to enjoy the same services offered by your service provider. |
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| 4. |
If I am a prepaid user, what will happen to my airtime balance and validity? |
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All airtime balance and validity will be forfeited. |
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| 5. |
Can I request new services from my New Operator? |
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Yes, you can request new services from your new service provider. |
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| After Porting |
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| 1. |
Which reload card should I purchase after my porting to Celcom is successful? |
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You should purchase a Celcom Reload Card. |
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| 2. |
Who should I call for any enquiries on MNP? |
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You can contact Celcom Careline at 1300-111-000. |
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| 3. |
Do I need to settle my outstanding bill with my previous service provider? |
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Yes,
you need to settle all your outstanding bills with your previous service provider. |
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| 4. |
WillI receive a last bill from my previous service provider after porting in? |
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Yes, you will receive a last bill from your previous service provider and you need to pay the bills to avoid any service interruption. |