Dear valued customers,

The telecommunications industry takes data security seriously. With cyber intrusions becoming more common affecting large organizations globally, the industry has been working hard to continuously ensure that our customers’ information is protected from unauthorized access.  We would like to assure our customers that we are constantly improving the security of our systems.

Recently, there was news that telco customers’ data from 2014 was made available for sale.  MCMC and the police are investigating this incident and the industry is providing its fullest cooperation and support to this matter.
There have also been fears that leaked data could be used for SIM cloning. We wish to reassure the public whatever information that we have come across so far in relation to the reported incident is insufficient for any parties to clone a SIM card.

We ask that our customers remain patient and refrain from speculating while MCMC and the authorities are investigating this matter. Please be reassured that the industry is managing customer data with the utmost care.

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