What is Call Me Tones (CMT)?

Call Me Tones (CMT) is a service that personalises the audio that callers hear before a call is being answered replacing the traditional “toot-toot”. CMT is a service exclusively for Xpax and FIRST™ by Celcom customers.

How do I subscribe to CMT service?

Step 1: Dial *323#
Step 2: Search for your favourite songs
Step 3: Select “Subscribe”
Step 4: An SMS confirmation will be sent upon subscription

How much will I be charged for subscription?

The subscription fee is at RM1.50 per week. However, different charges may apply to selected songs on promotional basis.

I am a prepaid user and my balance is insufficient, will I still be able to subscribe to the CMT service?

No. You must have sufficient credit in your account to enjoy this service.

Can I transfer the CMT on my current phone to a new mobile phone?

Yes. CMT service is attached to your phone number and not your mobile phone.

Is there a limit to the number of CMT I can have on my account?

Yes, there is a limit of 10 songs you can have on your account at one time.

Am I able to send CMT as a gift to my friends?

Yes, the CMT service allows you to purchase CMT and send it to your friends as a gift. Dial *323# and select “Manage My CMT”, then choose “Send to a friend (Gift)” for a quick and personalised present for your closed ones.

How do I unsubscribe from the service?

You can unsubscribe by dialling*323# and select “Manage My CMT” in your subscription menu. Or call Celcom customer service to unsubscribe.

Can I still use my CMT if I unsubscribe from the service?

No, once you unsubscribe from the service all your purchases will be deleted from your number.

How do I manage my CMT?

CMT settings can be managed by dialling *323# and selecting “Manage My CMT”.


About Subscribe & Win Contest

How do I win?

You can subscribe to any of the listed CMT songs and keep the song(s) throughout the campaign period.

What will I win?

You will stand a chance to win 1GB of Internet. Winners will be notified via SMS.

Stand a chance? How do I increase my chances of winning?

You can increase your chances of winning by subscribing to more than one CMT and keep the song(s) until the end of campaign period.

Can I win more than once?

No, you can only win once.

When will the winners be announced?

The winners will be announced on a weekly basis.

How can I utilize the free 1GB? Is it only for Facebook/YouTube etc?

The free 1GB Internet can be used for all Internet access including Facebook and YouTube.

What is the duration of this contest/campaign?

The campaign starts from 26 January until 28 February 2017.

How do I get rewarded?

You will receive an SMS from Celcom and the free 1GB Internet will be automatically credited into your account. It is only valid for 3 days.


Goods and Services Tax (GST)

Will I be charged with GST when I purchase VAS & Content?

For prepaid users, you will not be charged GST for the VAS/ content that you purchased, as GST has been paid upon reload.

For postpaid users, you will be charged 6% GST for the price of VAS/contentpurchased, and you will be able to see the total GST paid for the month in your monthly statement.

For direct payment (e.g. via credit card) 6% GST will be displayed upon payment.

Do I need to pay more for additional services following the GST implementation?

Generally, prices of our existing products and services remain unchanged and applicable to 6% GST that will be charged on the total amount. The GST collected from you will be remitted to the Customs department. Refer to our product websites via www.celcom.com.my for a detailed price breakdown of our products and services.