What is Yonder Music?

Yonder Music is a mobile-only digital music service that provides users with free access to millions of songs they can download and play, all commercial-free.

Is Yonder Music Legal?

Yes, Yonder Music has acquired all rights from the record labels among others, in order to provide users with millions of songs for download.

How are the artists paid?

Artists are paid in direct proportion to the amount of times their songs are played on Yonder.

How do I get this service?

Step 1 > Go to the Google Play Store or the Apple App Store to update to the most recent version, install the application

Step 2 > Open the app and login/create an account via email and password or Facebook to setup service.

Step 3 > You’ll be prompted to input 3 songs/artist/genre to identify your taste of music.

Step 4 > Recommended music will auto play, all you need to is enjoy the music!

Which devices are compatible with Yonder Music?

Yonder Music is available on Android (OS 4.1 & higher) & Apple (OS 7 & higher) devices.

Where do I download the application?

If you're using an Android device, you may search for “Yonder Music” in the Google Play Store and if you’re using an iOS device, you may search for “Yonder Music” in the App Store.

Will I be charged to download the application?

Downloading Yonder from the Google Play Store or Apple App Store is free, however it will be consuming your Internet quota. The application size is within 10MB – 20MB.

Can I get Yonder Music on the web?

At this time, Yonder Music is only available on Android and iOS devices.

How do I subscribe to the service?

From 19 Nov – 18 Dec 2015, all Celcom subscribers will be given privileged access to Yonder Music without any charge. On 1 Dec, only subscribers with selected internet plans will be able to use Yonder for FREE. All plans will be later nearer to end of trial period.

What if I’m not on the selected plan?

Not to worry, there will be other options to subscribe but we will share details when it’s closer to 18 Dec 2015.

When I use Yonder Music, will it be consuming my internet quota?

No it will not be consuming your internet quota.

I have used up my internet quota and speeds are now throttled, will I have a throttled speed experience as well on Yonder Music?

Yes. Please top up/add-on to your account in order to experience high speed internet.

How may I contact you?

You may submit a question within the Yonder application. Go to Help>Submit a question

 
Getting Started
How do I launch the app?

Find the Yonder icon in your list of apps on your device. Once you select/tap the icon, the app will launch, taking you to the login screen. You can either signup with your email address and password or via Facebook.

Will Yonder have access to my Facebook account?

NO. Yonder only uses the Facebook integration to log you into the system and only has your username as displayed on FB. Yonder never accesses any information stored on your FB as it’s only used as an identifier and quick sign in option to get you going to endless music listening

Why is it requesting I turn my location services on?

Since music is licensed based on region we use location services to make sure the corrected parties are paid when you listen to music through the Yonder service.

What's this screen I’m on asking for music I like?

This is the onboarding screen where you input with your onscreen keyboard, what song, artist or genre of music you like. It will continue until you input 3 artists, songs or genres, you can either input the other 2 options or select from the onscreen suggestions. Yonder Music’s algorithm then finds a playlist, based on your selections and start playing when you get into this app. This algorithm also automatically finds music for you to listen, if you don’t change or make another selection.

Am I able to re-do the onboarding to change my selections??

Yonder doesn't allow you to change your onboarding selections but based on your usage, each week your usage statistics are analyzed by the system and your listening history overrides the on-boarded items, so no need to try to reset.

You can also search for and listen to new music to enhance your listening experience

What is "Song Stream"?

Song Stream allows you to see what music other users are listening within Yonder Music, discover users via the Social Bar and listen to music you see directly from the Song Stream

What is "Social Bar"?

The Social Bar allows you to share music with other users as well as discover and visit other user’s profile, where you can see their listening history, playlists and users they follow and are following.

How do I follow/un-follow users within the app?

Go to the user’s profile and tap the icon below the profile photo to follow/un-follow. When unfollowing a user a notification pop-up will be triggered asking you to confirm that you’re unfollowing this user. Please note, users will not be notified that you’ve stopped following them. Users are only notified when you begin to follow them.

Trouble signing in?

a. Please ensure you're on an internet plan that supports the Yonder Music Service

b. If your data plan supports the service, please contact us for immediate assistance.

c. Internet connectivity is required through the initial signup process.

Where do I find settings in Yonder Music?

Go to menu ☰ > Scroll to the bottom > Settings or ⚙

How do I increase my storage space

Go to menu ☰ >Settings ⚙>SD Card Storage or Local Cache Storage

How do I change to download over WiFi only?

Go to Settings ⚙>General>Download over WiFi only

Do you have genre stations?

All playlists in Yonder are curated based on genres like rock, pop, country, electronic, and more.

What is My Favorites?

My Favorites are all the artists, albums, songs, and genres you’ve ‘starred’ during your listening experience. You can also toggle between Favorites and Magic Library™ by selecting or deselecting the star to the top right of the app screen.

What is the Magic LibraryTM?

This is a collection of songs broken down by Artists, Albums, Songs and Genres that progressively download during your listening experience – automatically building a curated Magic Library™ based on your music preference & the play of every saved track locally minimizes the demand on bandwidth.

What exactly is stored temporarily and permanently on my device?

Music that you listen to but do not download is temporarily stored on the device in your Magic Library, while music you favorite is stored in My Favorites.

Who are Heavy Hitters and Authorities, and why are they important?

a. Heavy Hitters are Yonder Music’s most active users who create playlists, follow other users, those users follow, and playing the app game, to expand their influence in the Yonder ecosystem.

b. Authorities are Yonder Music’s biggest influencers. Authorities include Billboard, Brian Slagel (Metal Blade Records), and John Holmstrom (Punk Magazine). Authorities publish playlists and sometimes charts that users can subscribe to and follow/unfollow, if your preferences happen to change.

c. Authorities and Heavy Hitters are crucial components to the Yonder Music experience. Through listening, creating playlists, and engaging with other users, they connect with fellow music lovers, creating a more dynamic experience and helps to unlock unlimited music for all.

Why can’t I find a particular album or band?

a. Yonder Music gives users’ access to millions of songs, however, not all artists, albums, and tracks are accessible based on our license agreement with specific labels or exclusivity with some artists/albums.

b. Thousands of albums and artists are added to Yonder every day. If you can’t find songs you’re looking for, they may appear (or reappear) soon.

Will I be able to listen offline?

Yonder Music’s progressive download model allows you to listen to music while you’re offline. For the best offline listening experience create playlists, subscribe to others playlists & favorite albums while ONLINE to build a vast offline library.

Some of my tracks are 'Greyed out', with a variation in the grey tone. What's the difference?

If track is Dark Grey, you haven’t listened to this track and it is not downloaded to your device. A light greyed out track means you’ve listened to that track and it is saved to your device, that means you will be able to listen to that track in Offline mode

Can I create playlists in Yonder Music?

Yes, Yonder Music’s ecosystem encourages you to create and build playlists, the more playlists you create the better your listening experience with the music Yonder pushes to your device and the greater your Magic LibraryTM will be

If I log out will I lose my playlists?

You will never lose your playlists should you decide to logout or your service has been interrupted. Yonder stores all your music in the cloud and allows access at your convenience

If I travel outside the country, will I still have access to my music?

Yonder will continue to work while you travel for up to 60 days. After 60 days the service will disable until you return to the region your license was originally issued in.

Are there any tutorials in Yonder Music?

When you first launch or login to the app, there are in-app notifications that helps you to tour Yonder and never disrupts your listening experience. You can follow these notifications or you can close them but we would recommend you follow so you get to know your way around faster.

Can I have Yonder Music on multiple devices?

Each license is enabled for one device and cannot be shared across multiple devices. If you would like to enable Yonder or another device or SIM you will need to purchase an additional license or upgrade to a plan on both devices and or SIM

 
Yonder Customer Support
Why does my track fast forward and skip when I hit play? OR My playlists are not downloading/syncing, what now?

This could be a result of low bandwidth connectivity, creating minor problems while downloading (serving) a track. It could be the track downloaded incorrectly. While you’re in Online mode try:

1. Hit track context menu☰> select remove Track from device (observe the color of the track cell (it turns to dark grey).

2. Hit "Play" on that just removed track and observe its behavior (it should play smoothly).

3. These actions should correct the issue, if not, please contact us via the Help section within the App.

I selected a song to play but it’s not playing. What’s wrong?

1. Make sure you are in Online mode. In Offline mode tracks are not available for download. If you haven’t listened to/download that track in Online mode, it will not play in Offline mode.

2. If you are in Online mode and track you’ve selected is not playing please contact us for immediate assistance.

Why the menu items such as New Releases, Authorities, Leaderboards and Games are not active and I can’t open them?

It appears you are in Offline mode. While in Offline mode Yonder limits access to some features.

I see some tracks that differ from the others and they don’t play. What are these tracks? How can I play them?

These are disabled tracks that were licensed but are now unavailable due to a new release of the track or rights to the track has been revoked by the label, There is no way to play these tracks, they can be removed from your playlist(s) and replaced with available or replacement tracks by searching for a new track.

I’m trying to follow someone’s profile but the icon didn’t white out (I can’t visually see that I’m following the person.)

Sometimes it takes time for the Server to respond to your request. Try to leave the application and re-enter, return to the Profile page you were trying to follow, now tap the icon to follow this user.

Where can I find all Playlists that I subscribed to?

Go to My Playlists and swipe left. You will see all your Subscriptions.

Where can I find all Charts I subscribed to?

Go to My Playlists and swipe left twice. You will see all the Charts you have subscribed to.

I can’t find a song.

Yonder Music gives users’ access to millions of songs, however, not all artists, albums, and tracks are accessible based on our license agreement with specific labels or exclusivity with some artists/albums.

Thousands of albums and artists are added to Yonder every day. If you can’t find songs you’re looking for, they may appear (or reappear) soon.

I got “Yonder Unfortunately has stopped” message.

Please select ‘OK’, close the app out completely and re-launch the app

How do I add track, album and Playlists to My Playlists or to My Favorites

To add a track, an album or a Playlist to My Favorites, use the Context menu ⋮(three dots next to track or a Playlist) OR to favorite a track use the Star icon ☆

When I hit “Share” I see the blank page “Select a user to share with”

You’re only able to share playlists or tracks with users who follow you in Yonder. Find your friends or make new friends by sending a request for them to follow you.

What happens to Starred tracks?

Once you starred the track, album, or an entire playlist, you can find it in My Favorites.

What connection do I need to play music on my phone?

You need at least a 3G connection to play music and can also stream over a Wi-Fi network if one is available. If there is no connection, the app will automatically go in Offline mode.

I can’t find how to delete an Artist from My Favorites or Magic Library.

To remove an Artist from Magic Library and from My Favorites you will need to navigate to the Artist page, use Artist context menu ⋮(three dots on album art), where you’ll find “Delete” menu item.

I’m on My Profile, but I can’t see Followers and Following screens.

It appears you are in Offline mode. This means you have to turn on connectivity to see these additional screens. If you are Online, please contact us via the Help section within the App.

Trouble streaming music on your device?

a) If you are experiencing trouble streaming music on Android or iOS here are a few steps you can try that may resolve the issue:

- Navigate to Settings (or System Settings)
- Tap application manager (or Apps)
- Swipe up to find Yonder Music
- Tap force stop (close)

b) Power down your phone for 30 seconds.

c) Check the Google Play Store or the App Store for the latest version of Yonder Music. If there’s an updated version of the app available, it will be listed with an “Update” button. Install the latest version.

Still having trouble? Please contact us via the Help section in the App.

Disable alert/notification from Yonder Music

Yonder Music & OR Celcom uses push notifications to alert you about music, major news, promotions etc.

You can disable notifications you receive on Android for Yonder Music by following steps below:

a) Open Settings -> go to Notifications -> App notifications -> Yonder Make the necessary adjustments to disable notification

 
RM 10 Free Credit
When is the launch date?

15 January to 29 February 2016

Disable alert/notification from Yonder Music

Yonder Music & OR Celcom uses push notifications to alert you about music, major news, promotions etc.

You can disable notifications you receive on Android for Yonder Music by following steps below:

a) Open Settings -> go to Notifications -> App notifications -> Yonder Make the necessary adjustments to disable notification

Disable alert/notification from Yonder Music

Yonder Music & OR Celcom uses push notifications to alert you about music, major news, promotions etc.

You can disable notifications you receive on Android for Yonder Music by following steps below:

a) Open Settings -> go to Notifications -> App notifications -> Yonder Make the necessary adjustments to disable notification